Returns & Exchanges

At UP, we want you to feel elevated in every piece you wear; if your fit isn't perfect, we offer a seamless 30-day return policy for all unworn apparel. We are committed to ensuring your shopping experience is as effortless as our signature style.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the original tags on the garments and secure them in their original packaging to ensure the items are protected during transit.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality team inspects the returned pieces, your refund or store credit will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing